Contact Us

Your SHiNE Support team is happy to assist you build and maintain your co-op’s website however you need.

Please use one of the methods below to send our support staff a message.

Your Dedicated Support Team

Support Hours

Our team is available to answer requests and support your website. After hours support is available for critical needs.

Please note, that the SHiNE support team follows NRECA's holiday schedule and will not be available for non-critical issues on federal holidays.

Contact Support

We Are Here to Help

Use the form on this page to submit a help ticket request. After submitting the request you will receive an email from us with a ticket number.

You may also reach us at support@shine.coop.

Submit Ticket

Toll Free Support

Need support for your SHiNE website? We can be reached at 1-800-710-7346. Please leave a voicemail or send us an email if you are unable to reach us during normal business hours.

Call Support

Help Center

Browse the SHiNE Help Center to find tutorial videos and other training related information. 

 

Visit Help Center

Help from the SHiNE Staff

Contact the Team